Questions and Answers (FAQ)

Frequently Asked Questions:

How do I use a gift card?

• On the webshop: Add the products you wish to purchase to the cart, and go to checkout as normally.
  • Just below the section for choosing a payment method, you will find a field for entering a gift card code. Here you can write the code on the gift card.
  • The funds on the gift card will be automatically used to pay for the order, before you are asked to pay using the chosen payment method.
  • If there are not enough funds on the gift card to pay for the order, you will need to pay using the chosen payment method.
  • If you need to pay using more than one gift card, simply write in the comments field that you wish to do so, along with any further gift card codes that you wish to use beyond the first. We will manually adjust the payment when we process the order.
• In the store: The gift card can also be used in our physical stores. During payment, just hand over the gift card to the employee at the desk.
• If there are any funds left on the gift card after a transaction, the rest of the amount can be used during a later transaction, using the methods described above.

Which types of shipping do you offer?
The following options are available for shipments to Danish addresses:

• Parcel, Pickup: The shipment is insured and trackable. Within 1-2 workdays of being shipped, the package can be collected at a pick-up point in the vicinity of the delivery address. If you do not choose a pickup point yourself, it will be chosen by PostNord/GLS.
• Parcel, Home Delivery: The shipment is insured and trackable. Within 1-2 workdays of being shipped, PostNord or GLS will attempt to deliver the shipment at the delivery address. If this is not possible (ie. because nobody is home), the the package can be collected at a pick-up point in the vicinity of the delivery address, chosen by PostNord/GLS.
• Business Parcel: If you have chosen a business address as your shipping address, you will be able to choose Business Parcel - this allows for cheaper shipping to your workplace with all of the benefits of regular parcel shipping!

What is your stock status and delivery time?
Kelz0r has a large warehouse, and many orders are shipped from one day to the next, so they arrive via domestic shipping within a couple of days after having been placed. However, we have a huge catalogue, not all products are in stock locally, and it is not possible to confirm on the webstore whether a product is in stock locally or not. If a product is not in stock locally, we will in most cases bring in the product when processing an order for it, either from one of our other locations or one of our many suppliers - this can result in longer processing times, but also makes possible our low prices and large selection. For the same reason, we cannot guarantee that all products are possible to deliver - however, it only happens rarely that a product is sold out.
In case of extreme busyness, holidays or the like, there might also be longer processing times for orders - however, most orders are still shipped within 1-10 days. After shipping, an order is usually only underway for 1-2 days before arriving with a recipient in Denmark.
Please be aware that products marked as [PREORDER] on the webstore might have longer processing times before they can be shipped - you can see the expected timeframe before shipping at the bottom of the product's description.

How does "pickup" at one of your stores work (as a shipping method)?
After you have placed your order, it will be placed in the queue to be processed.
When we reach your order in the queue, we will begin processing it - if all products are in stock locally at our webstore in Sorø, we will transport the order to the desired store.
If not all items are in stock locally, we will notify you of the estimated processing time before we have everything ready. When the final product in the order is ready, we will transport the order to the desired store.
Most often, transport to Holbæk, Næstved or Roskilde takes 1-4 weekdays - if you choose to pick up at our webstore in Sorø, you will often be able to save some time, since the order will be made ready for pickup as soon as we have the final item ready.
We will notify you via email as soon as the order is ready for pickup - only when the order is ready will it be possible to pick up the order.

Are prices the same online and in your physical stores?
In many cases, but not all, prices are the same on the webstore as in our physical stores.
However, with the large number of additional expenses tied to running physical stores, such as those related to running events, maintaining the selection and display of products, and ensuring the opportunity for customers to receive personal and competent guidance - as such, prices may in some cases be higher in our physical stores compared to the webstore.
The prices in our physical stores may also be lower in some situations, however, such as if the store runs a local campaign.
If you place an order on the webstore for pickup in one of our physical stores, the product price from the webstore will apply; the reason is that you are ordering from our warehouse, which will then ship the products to the chosen store.

In which condition are your single trading cards and other products? 

• Single trading cards are in the condition "Near Mint" unless otherwise specified in the name of the product.
• Other products sold by us are new, unused and unopened, unless otherwise specified in the name of the product.
• In special cases, certain products can be put on sale due to broken or damaged condition. This will be specified in the name of the product.

How can I get my cards graded?
We can offer to help you get your cards graded through professional grading partners - click here to read more.

If I buy a product, will I get exactly what is on the product image?
In most cases, the answer will be "yes".
However, product images have often been sent by manufacturers or suppliers, so please be aware of the following:

• Graphics: Some images are only logos or placeholder images, and do not show an actual product.
• Updates: Images are subject to change between the time of entering the product on the webstore and the delivery of the actual product, for example if the packaging of a product is updated.
• Variations: Some images show only a single variation of the product, whereas other images show multiple variations of the same product. Unless otherwise specified, you are ordering a single product that may have a variation not pictured on the product image.
• Accessories: Some images show accessories that are not included.
• Edition: Some cards for certain card games exist in both a "1st Edition" and a normal or "unlimited" edition. If you are buying a specific version, that will be specified in the name or description of the product - otherwise we will send you the edition that is most readily available, in order to prevent longer processing times!

If you absolutely need a specific edition of a certain card, then please send us an e-mail about the matter! Then we will investigate the possibility of bringing in the cards in that specific version, and will enter it as a separate product on the webstore if available.

Why are some prices struckthrough? Is every item on sale? 

• If a product has two prices, among which one is struckthrough, it usually indicates that our selling price is lower than the suggested retail price provided by the manufacturer or distributor. By itself, this does not indicate that an item is on a specific or otherwise timed sale.
• If the name of an item contains the word *Sale*, then the item is on a sale - otherwise not. Most items on a sale are in stock - but there is a risk of stock errors, there is no guarantee that we can deliver larger quantities, and the price only lasts while stock lasts.

When are your opening hours?
Krebshuset in Sorø (with our office) open Monday through Friday 10 -17.30 (10 AM to 5.30 PM), Saturday 10-16 (10 AM to 4 PM) and Sunday 10-14 (10 AM to 2 PM).
The store in Holbæk is open Monday through Friday 10-17.30 (10 AM to 5.30 PM) and Saturday 10-16 (10 AM to 4 PM).
The store in Roskilde is open Monday through Friday 10-18.00 (10 AM to 6.00 PM), Saturday 10-16 (10 AM to 4 PM), and the first Sunday each month 10-15 (10 AM to 3 PM).
The store in Næstved is open Monday through Friday 10-18.00 (10 AM to 6.00 PM) and Saturday 10-16 (10 AM to 4 PM).

Can I save a shopping cart and share it with my friends?
Yes you can!

1. Add the products to your shopping cart that you wish to save.
2. Go to "My Account" on Kelz0r
3. At the bottom of the page, you will find "Saved carts/wishlists" - click the button "Save your current cart".
4. Give your shopping cart a name, and click the button "Save Shopping Cart".
5. Your shopping cart has been saved! If you click "Show Cart Items", you will be able to view its contents - and the button "Share With Friends" provides a URL which others can follow in order to view the contents of the cart.

If you wish to delete the contents of a saved cart, you can do so by moving the contents of the saved cart to your current shopping cart, after which you delete the products from your current shopping cart.

Do you hold tournaments and other events?
Yes!
You can find an overwiew of our events here: Events

Which products can be shipped digitally?
The following products can be shipped digitally:

• Gift cards: Each of our gift cards has a unique code, which can be used even if you do not have a physical gift card. See above for more information on usage of gift cards.
• Code cards for Pokemon Trading Card Game Online: Code cards for Pokemon TCGO have both an alphanumeric code (consisting of numbers, letters and dashes) and a QR code. We can send the alphanumeric code, but not the QR code.
• Loot cards for World of Warcraft: Loot cards for World of Warcraft have codes that can be used to obtain specific items in the MMORPG. If desired, we can scratch the code field on the card and send the revealed code in an email.

If you are interested in having any of the above products shipped digitally as part of an order, please note this in the comments field when placing the order!
If the order solely consists of codes which are to be sent digitally, you can choose Pickup as delivery method, to avoid paying for shipping (since we are not shipping anything physically).
If you do not note that the code(s) are to be sent digitally, we will process the order as normal, and either ship you the products or set them aside to be picked up, according to the delivery method you have chosen.

Do you buy (used) cards and collections?
Yes! Click here to learn more.

Is a user account on Kelz0r.dk free?
Yes, having a user account is free - it is a convenience for saving your address, keeping track of multiple orders, and maintaining saved shopping carts.

Will you save my payment information?
No, we will neither save nor store any payment information, and we do not have access to the details you provide during payment.

How do you treat personal information?
Click here to read more about our Privacy Policy.